FAQs
Whether you’re wondering how to donate, how our pricing works, or what makes Common Thread different from your average thrift store, you’re in the right place. We’re here to make your experience simple, fun, and feel-good from start to finish.
If you don’t see your question answered here, feel free to reach out or stop by—we love connecting with our community.
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Our primary focus is women's clothing and fashion. We accept a small curated collection of menswear.
We accept & sell “nearly new” footwear in excellent condition, hats, bags and fashion accessories.
We cannot sell any items that are stained, smelly or damaged.
Although we do not sell children’s clothing, we collect new and nearly new kids clothing for the shelter.
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Our mission is to provide a dignified second hand shopping experience. For this reason, we uphold high quality standards. Items must be freshly washed and in nearly new condition. We cannot accept or sell stained, torn, smelly or worn-out clothing.
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We currently DO NOT accept toys, baby gear, books, housewares, furniture or sports equipment.
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We opened our doors to the public on October 4th 2025.
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We are open Tuesday to Saturday from 10am-5pm.
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20 Balsam Street, Unit #6 Collingwood, Ontario.
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Common Thread is an independent social enterprise that supports My Friend's House.
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Yes, we charge tax. We are a social enterprise (a non-profit corporation). We are not a registered charity.
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All sales are final. No refunds, returns or exchanges.
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No appointment is require.
Donations are received at our donation door located at the back of our building. We accept donations during store hours only: Tuesday - Saturday from 10am-5pm.
Please ring the bell and a volunteer will assist you.
Due to strict rules, donations cannot be left outside our door after hours.
Thank you for your generous support!
Our Sponsors
Every corporate and community sponsorship represents a commitment to uplifting women in our community.
Every corporate and community sponsorship represents a commitment to uplifting women in our community.
